HDFC Bank’s EVA (Electronic Virtual Assistant) is India’s first and largest Artificial Intelligence powered banking chatbot. Eva was built with the aim to leverage latest technologies to help serve our customers better and faster. Eva uses the latest in AI and Natural Language Processing to understand the user query and fetch the relevant information from thousands of possible sources, all in a matter of milliseconds. Customers can get the information they are seeking instantaneously by conversing with Eva in human language instead of searching, browsing, clicking buttons or waiting on a call.
Eva has already answered more than 5 million queries from around a million customer with more than 85% accuracy. Eva holds more than 20,000 conversations everydays with customers from all over the world.
Eva was built and is managed by Senseforth AI Research Private Limited, a leading Artificial Intelligence startup working on cutting edge research in the space of conversational banking.
EVA can now be added as an Extension on the Google Chrome browser which will be easily accessible and will allow you to search any HDFC Bank product and service related queries even if you are browsing another website.