This tool was created to help ServiceNow administrators manage data by giving single-click access to corresponding records in another environment without any additional configurations in either instance.
Cross-references can span between any two enterprise instances. Once a target instance is defined, ref reference icons will appear with the typical blue icons.
Maps allow for easy, integrated cross-reference where two instances have the same data in different tables. This tool allows up to ten custom mapping profiles with ten maps per profile. The default map is ‘None,’ which links to the same table on both ends of the integration.
Effective use of the Crossreference plugin requires:
– Login access to external instance(s) being referenced
– Read access in the external instances records being accessed.