A cutting-edge phone system integrations platform that seamlessly connects to the key business productivity tools you depend on while helping you better manage your communications data.
The Vonage® Integration Suite, powered by gUnify, platform reimagines the way business communications are initiated and captured for better productivity, reporting, and business intelligence.This integration can be extended to seamlessly bring together both voice and data into your key sales, customer service and business productivity applications, including Salesforce and Bullhorn.
Features Include:
– Improved Contact Management: Easily manage contacts and call history. .
– Enhanced Call Control and Noting Features: Place calls on hold, transfer calls, send to voicemail and add call notes in real time.
– Customizable integration tools: Click-to-dial for easier calls and Web Launcher to quickly connect to your favorite business application.
– Improved Call Metrics and Reporting capabilities: Richly designed graphical interface to review call volume data, call history and overall usage.
– Robust in-app help and support capabilities: Quick access to context sensitive help content and award-winning technical support.
– Better Integration experience: single easy to use interface for your key business applications.
Have Vonage Desktop, installed Chrome extension to make calling easier, ie copy anc click. The service does not work though… Cannot find any info on configuration changes that need to be made to or troubleshoot.
I would add however Vonage Desktop app and web app are fantastic.
Extension works but causes some other issues with browser.
On a website I use that shows you a date and time for when something was done this extension seems to convert that ‘date stamp’ to a long number that makes no sense the only thing that fixes it is disabling this extension.
It would be a big improvement if we could add domains to be ignored somewhere in the extension.
I like the idea of the this extension but it falls short of promises.
I use Hubspot as a CRM and not everything works perfectly (mainly contacts not syncing properly). I would love to get in contact with someone at vonage who actually knows about this extension but every time I call I get someone who doesn’t even know of its existence.
Glitchy, unreliable, and after hours of frustration, I found out this extension is the culprit as to why google images wont expand images when clicked. Vonage programming is a nightmare–their desktop softphone is just an HTML overlay of their web-app which is also unreliable. Causes all sorts of audio issues with chrome. Goodness hire some real developers.
I haven’t found a way to actually integrate this with Bullhorn. I called support and they were not able to help. There isn’t a prompt to enter my Bullhorn credentials.
Update 3/10: Still not functional. They just keep saying my ticket is escalated… No one ever calls…
Update 3/22: I received a call from an amazing woman named Alexis and she fixed everything. I was signed up for the wrong bullhorn plugin- fixed. I was not using click to dial correctly- fixed. I’m getting use to all of its functionality, but so far so so good.