Zendesk to Slack Ticket Claimer

This extension adds a set of customisable buttons to every Zendesk ticket that fire a POST request to a Slack webhook with the ticket number and a Slack user ID as arguments in JSON that looks like this:

{
“ticket_number”: “ticketNoFromZD”,
“slack_user”: “U123456789”,
“button_text”: “textOnButtonClicked”
}