CloudCall for Google Chrome enables you to integrate your real-time communications into your CRM or customer database, enhancing sales and service efficiency within your business.
CloudCall extends your phone system into any web-based CRM or any webpage and allows you to access features within the CloudCall Chrome extension including:
• Initiate calls directly from any webpage
• Access, replay and download call recordings located within your call history
• Log, categorize and add notes to calls
• Built-in address book so that your contacts are available to call any time
• Receive pop-up alerts for inbound calls. Know instantly who is contacting you
• Add more people to the call or transfer the call to another person
• Provides in-depth reporting and dashboards of real-time user activities.
• Power dialler automatically dials outbound calls from prepared lists. Connects to agents providing information such as contact and campaign name, as well as a call script for increased productivity
• Automatic Call Distribution: Incoming callers are held in a queue and intelligently routed to the agent with the right skill set, provides an enhanced customer service.
how do you call
Have been using this for around 24 months now with Cloudcall VOIP phone system to allow click to Dial. Cloudcall phone system has very poor call quality compared to the free alternatives of Skype or WhatsApp etc. which we also use. This Chrome plug-in crashes and freezes probably around once or twice a week although recently it is much more frequent.
Amused to see that most of the gushing 5 star reviews are by employees of the developer. Clearly Chrome reviews are not doing any quality checking in the same way as Amazon and Trip Advisor.
didnt work
Only a 14 day trial. Fails to disclose here or when you go to the website. All you find out is that there is a price. But try to figure how much is a complete mystery.
UNACCEPTABLE
if used with Synety, it freezes and fails to function fully
Easy to use, reliable and with an excellent level of functionality
Brilliant!
Very useful & easy to use. Recommended.
Great. Very to easy to set up and use.
“Game changer” a cliched phrase I know but this is really an amazing product!
I tried and I liked it.
Thank you. It works very well.
A very Good product indeed, sales team will make good use of it, it is very easy to use and have major functionalities which is required. Sale persons with limited computer skills as they can easily be trained on this software.
WOw great innovation by Synety.
This has make life so easy .
Many Thanks Synety.
AWESOME!!!
Extremely Powerful tool, A must have for Google Chrome, Put together in the best way possible, Hats off Team SYNETY.
2 words, “Game Changer”. New thinking replaces old, with this evolution of computer telephony integration.
Not only has the way I make calls evolved, but so have I. Great product!
This is a brilliant app, I have been wanting to make calls via my browser for a long time and this hits the nail on the head. Very impressive.
I just love this app – Literally changed my life and I couldn’t now live without it!