Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with – Gmail.
This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies – ranging from new-age unicorns to traditional enterprises – deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
KEY FEATURES
Collision Alerts – Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.
Email Tags – Email tags for shared inboxes help you organize your emails by categories.
Auto Assignment – Automatically assign emails to your team in a Round-Robin manner for faster responses.
Email Templates – Save canned responses as templates. Share them with your team.
SLA & Business Hours – Set the right expectation for your team. Never drop the ball on customer queries.
Analytics – Track all your key customer service metrics. Identify areas of improvement and fix them.
Customer Surveys (CSAT) – Measure customer satisfaction by sending a short survey at the end of emails.
TOP REASONS WHY YOU’LL LOVE HIVER:
Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.
Manages our multi-user inboxes like a dream! Allows flexibility to add users from other departments whose tasklists overlap ours. Templates. Metrics. Searchable Notes. The help team has always been on point and responsive. It’s been an absolute pleasure to use Hiver in our day-to-day operations. Wouldn’t try to do this without it.
Hiver is indispensable for helping our company share and manage our project emails. We only have a small team, but some people are part time and sometimes we work from home (and we all worked remotely during the Covid shutdown). It’s so nice to be able to label an email for a project and automatically share it with everyone instead of creating messy conversations where you forward things to other people, then reply, and get subject lines that start with FW: Fw: Re: RE: fw: etc. from all the back and forth. We don’t use the templates much, but it’s nice to be able to tag someone and assign an email as a task and add notes about the email. We haven’t had any issues using Hiver with our G-suite email, and we’ve been using it for about 5 years now (starting back when it was called GrexIt!)
We’re HIVER users since 2012 (called Grexit at that times !!). Since then is has become an indispensable tool for project collaboration. A lot of improvements have been added along this time but easy and quick Email Sharing among users is still the most useful for us.
Before Hiver it was a real nightmare to manage email distribution among staff involved in each project since each person could be involved at the same time in 5 or more projects, so email forwarding was the usual practice, which meant waste of time, delays and somehow disorders.
Since we began using it all theese problems are automatically solved which implies higher efficiency.
Technical support is excellent and if any problem happens (really unccommon) it is solved whitin hours.
For us HIVER is a MUST and we DEFINITELY RECOMMEND it to any GSuite user facing the same problems.
We use this extension and it has simplified our work loads. We have cut way down on the same thing being duplicated. Very easy to use and seamless with Gmail
Excellent plugin that helps our team manage shared inboxes with ease and efficiency. Been using it for nearly 3 years and don’t know what we would do without it, it is really simple to use and makes our team’s lives much easier. Highly recommend.
Hiver has been a great extension for our team to have oversight for all of work. It’s a great tool!
I am really surprised I haven’t heard of Hiver before working at my new employer. Its clean, streamlined, easy to use and helps my department in the exact way we need it to. Appearance is really nice and it doesn’t take up hardly any screen space. I like to be very organized but in a simplified manner and so Hiver is great in that way and is very helpful.
This product has helped us tremendously. We are a manufacturing company and we use Hiver for our Order Entry process. The traceability is a great touch and it allows our whole team to be in the loop at the same time without having to forward emails back and forth. VERY handy when a team member is on vacation as you don’t have to go through the person’s inbox. I really miss the feature that would move an email that was assigned to you into your Inbox. It made it a lot easier to see when you were assigned emails. Other than that I think it is a great product.
Hiver has been awesome! Customer for many years. The new Mobile Apps is greatly improved. Analytics have improved. If you have Group Emails and are using Gmail, Hiver is what you need! Strongly recommend Hiver.
This service has added incredible efficiencies to our team. We love the platform and wouldn’t know how to work without it now. Well worth it!
We’re very impressed with the ticketing system and how our company totally makes use of almost all its features! It’s an integral part of our daily tasks and remote interactions.
I love it. Helped us manage our shared inboxes better.
However, I noticed that it has made my Gmail very slow and and sometimes my Gmail tab crashes – maybe you can investigate this and resolve it. Also, maybe you can have the extension on Mozilla Firefox as well.
Otherwise, I love it,keep up the great work!
It has been a time saver and a lot of help in keeping my inbox organised
Brilliant extension.
Hiver is a key aspect of our business and communications workflow allowing the right team member to be in touch with our clients for the right reasons.
Personally, it saves me hours a week being able to simply assign emails to both our back office and our Studio Team,
Customer Service is great. Replies are fast and pertinent to our enquiry.
I wanted to have a Gmail based help desk instead of having yet another inbox, and so far Hiver has delivered like a champ. It’s very simple, does the job, and does it well. Would definitely recommend.
Its a Brilliant extension for sharing emails (and notes) with your team. This is a real time saver and will improve your workflow.
Great simple way to get your team working together with a fast pace. No need to have one tab on your e-mail account and another on a helpdesk platform. Hiver brings it all in one. And their support is great, from day one to today.
Hiver is absolutely amazing and I don’t know how we worked without it for as long as we did! It has simplified and organized everything so much and has since become an essential tool that continues to helps connect us and ease our workflow on a daily basis.
Wonderful application/program tool that assists with the companies needs to communicate effectively and efficiently daily. Impressed.
I’ve found it very helpful for managing shared inboxes effectively. Some minor issues here and there, but overall a very useful extension.
Hiver is AMAZING. Been using it for a year and can’t imagine not having it. Pricy, and worth every penny.
Hiver is awesome! It will allow your team to have more visibility and greater efficiency.
Hiver has been a great extension for our team and providing prompt customer service. It is an intuitive program and they are constantly providing updates. Whenever we have a question, they are prompt to respond and help us work out the best solution!
Our company has had a wonderful experience with Hiver. It helps us distribute work evenly and stay organized, there are rarely issues and when there are they are identified and resolved quickly without us having to contact support. We greatly appreciate the ease of use and functionality.
I love hiver. It makes it easy for several people to share a mailbox (like accounting) and for us all to see who is handling the incoming mail so that everyone isn’t working on the same thing at once. It keeps the vendors from getting several email regarding the same issue from different people. Being able to assign emails to specific people is great and labels for importance level help as well.